What is the Student Engagement Roster?
The Student Engagement Roster (SER) is an early feedback tool that allows faculty members to communicate with students about how they are doing in a class and make recommendations to improve or deepen their learning.
The SER system offers various features that facilitate efficient, meaningful communication with students, including:
- Positive feedback on student performance
- Personalized comments when adding feedback
- Ability to provide feedback for multiple students at once
- Canvas integration to filter students based on gradebook columns—e.g., all students who have less than 70% on quizzes
- Ability to view when students have viewed your feedback
SER also allows instructors to meet two faculty reporting obligations at IUB: Attendance verification and early evaluation grades. More information on those topics is available in the Help and Resources section.
What happens when you make an Observation or Recommendation about student performance?
When you provide feedback about students’ performance via SER—either through an Observation or a Recommendation, two key things happen:
- The students receive email that alerts them to the new feedback (unless the only feedback provided is an indication of “attending”). Because of evidence that indicates students are more likely to read email from instructors than from an automated system, the email will appear to come from you, with the wording below:
I have submitted some information on how you are doing in [Course]. Please take a look at that feedback by accessing yourStudent Engagement Roster through One.IU.edu or by following the link in Canvas. Please do not hesitate to discuss this feedback with me. You'll get a follow-up email from me whenever I submit new feedback for you.
- The records of your observations and recommendations are visible by academic advisors, who can look for patterns across all of a student’s courses. This allows advisors to reach out to students in more targeted and supportive ways.
In addition, SER leaders are working on ways to provide academic service units—e.g., tutoring services—with data that will allow them to provide direct outreach to students who received recommendations to use their services.
What are the possible Observations and Recommendations, and where are students directed for more assistance?
A full listing of possible SER Observations and Recommendations can be found at the IU-wide SER site. Please note that some of these vary by campus, particularly the “Assistance Needed” Recommendations that point to campus-specific resources.
The following recommendations include links to related IUB campus resources, and some sites include guidance on how the student can best use those services in response to SER feedback:
Consult with academic advisor
Consult with Dean of Students
Seek study skills help
Consult with writing lab/center for help
Consult with math lab/center for help
Consult with tech lab/center for help
Consult with a peer coach
Attend department help session
Seek course tutoring
Consider honors program
Explore undergraduate research opportunities
Consider graduate school
Consider getting published
Consider joining student groups in this discipline
Consider study abroad
Consult with career services about options
What can you do to make the Student Engagement Roster useful for students?
Let students know about your use of SER and your commitment to giving them feedback that can help them succeed. Consider including a statement like this is your syllabus:
This semester I will be using IU’s Student Engagement Roster (SER) to provide ongoing feedback on your performance in this course. Periodically throughout the semester, I will be entering data on factors such as your class attendance, participation, and success with coursework. This information will help you see how you are faring in the course and offer you suggestions on how you might be able to improve your performance.
You will be able to access your information via the SER-Student Engagement Roster app in One.IU.
Provide feedback throughout the semester, so students have multiple opportunities to improve and succeed. See the Suggested Timeline for ideas of when you can provide feedback.
Remember you are one point of feedback, so even if you think you can resolve an issue directly with a student, consider adding the Observation or Recommendation to SER, so that advisors can see and respond to any patterns that may be emerging across classes.
Keep in touch with students about their progress. SER isn’t a magical system, nor is it a way to hand off responsibility to someone else. Rather, it provides a starting point for feedback and conversation with your students. If you recommend they go for tutoring, for example, follow up to see how it is working for them.
Close the loop on Recommendations to “Consult with instructor’” or “Consult with teaching assistant” by returning to SER and indicating when the students have done so. This step provides useful information to advisors who may be nudging students to attend to SER feedback. Go into SER, click Actions at the top right in the header, check "Consulted with instructor" in the student's row, and click submit twice. You still need to remove this recommendation in the SER the next time you submit feedback for this student.